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Why is WFM adaptor used in Salesforce?
Why is WFM adaptor used in Salesforce?
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2 Replies
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WFM adapter for Salesforce enables managers to see contact center agents and Salesforce users together in a single workforce management system.
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WFM Adapter provides seamless integration between Salesforce Service Cloud and WFM systems. It takes data from Salesforce and molds it to a format that can be used by WFM systems such as NICE, Aspect, Teleopti, and Verint. With the adapter, business managers can effectively manage performance and forecast work volume and staffing.
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This reply was modified 5 years, 10 months ago by
Shweta.
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