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Activity › Forums › Salesforce® Discussions › Why is it necessary for most sales teams to use both Leads and Contacts?

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  • madhulika shah

    Member
    July 26, 2018 at 9:42 AM

    Hi Avnish,

    It is necessary for most sales teams to use both Leads and Contacts once you convert the lead, the lead record is no longer accessible via the UI. So to access any of the personal contact information that was captured on lead records, sales team use the contact record.

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  • shariq

    Member
    September 16, 2018 at 3:40 PM

    Hi,

    To make it more clear –

    Once you convert the lead, the lead record is no longer accessible via the UI. So to access any of the personal contact information that was captured on lead records, sales team use the contact record.

    Hope this helps.

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