-
When I switch to Salesforce Lightning Experience I am unable to see Zultys softphone?
We have used Zultys openCTI softphone for making calls in Salesforce. But when I switch to the lightning experience I am unable to see Zultys softphone?
-
2 Replies
-
Hi saurabh,
Try to check again your "Call Center Definiton" XML file. I think It miss an attribute " reqSalesforceCompatibilityMode" which determnies where your softphone is visible. To display your softphone in the both mode, set the value "Classic_and_Lightning" to this attribute.
Thanks. - [adinserter block='9']
-
I suggest you to use OPEN CTI unmanaged package from salesforce it is supported by Lightning and classic both.
Thanks.
Log In to reply.
Popular Salesforce Blogs
QRCode with LWC in Salesforce
Hello Geeks, I was working on the generation of QRCode in LWC which is the new feature of Salesforce from the Spring '19 release. We…
Triggers in Salesforce - Learn All You Need to Know
What is Apex Trigger? Apex Triggers are used to refer to triggers in Salesforce. These are different and are accessible for particular tasks such as…
Schedule Apex in Salesforce | Apex Developer Guide
Schedule Apex in Salesforce If you want to run apex classes at a specific time then we use schedule apex. If you want to schedule…
Popular Salesforce Videos
Creating a Roll-up Using DLRS | Salesforce Tutorial Video
In certain situations, an object does not support a roll-up or the relation is not permitted. Learn how to make it possible by using the…
Salesforce Developer Training Videos For Beginners | Salesforce Training Videos | Edureka
This Salesforce developer training video will give you an introduction to the development aspects of Salesforce. You will learn how Visualforce pages are created by…
Salesforce User Experience UX Designer Certification
The Salesforce User Experience (UX) c is designed for individuals who have at least 6 months in UX design and 3–6 months’ experience utilizing UX…
