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When I switch to Salesforce Lightning Experience I am unable to see Zultys softphone?
We have used Zultys openCTI softphone for making calls in Salesforce. But when I switch to the lightning experience I am unable to see Zultys softphone?
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2 Replies
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Hi saurabh,
Try to check again your "Call Center Definiton" XML file. I think It miss an attribute " reqSalesforceCompatibilityMode" which determnies where your softphone is visible. To display your softphone in the both mode, set the value "Classic_and_Lightning" to this attribute.
Thanks. -
I suggest you to use OPEN CTI unmanaged package from salesforce it is supported by Lightning and classic both.
Thanks.
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