What is the key benefit of Knowledge articles in Salesforce? - Forcetalks

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What is the key benefit of Knowledge articles in Salesforce?

Posted by Shweta on March 4, 2020 at 2:34 PM

What is the key benefit of Knowledge articles in Salesforce?

Pooja replied 6 years, 2 months ago 2 Members · 1 Reply
1 Reply

Pooja

Member
March 4, 2020 at 3:11 PM

The key benefit of Knowledge articles is that it automatically suggests useful information to agents based on each case’s details.

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