Activity Forums Salesforce® Discussions What is the difference between queue and public group in Salesforce?

  • What is the difference between queue and public group in Salesforce?

    Posted by Ratnesh on May 29, 2020 at 6:31 AM

    What is the difference between queue and public group in Salesforce?

    Sumit kumar replied 6 years ago 2 Members · 1 Reply
  • 1 Reply
  • Sumit kumar

    Member
    May 29, 2020 at 6:52 AM

    Public Group is kind of team or group of related users, this will help to share the data. Queues are typically used when you want to assign a record to a bunch of users. Using Queues you can assign a record to multiple users, so that any member of the queue can work on the record.

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