Activity Forums Salesforce® Discussions What is the difference between LiveMessage and Digital Engagement Messaging?

  • What is the difference between LiveMessage and Digital Engagement Messaging?

    Posted by Shweta on June 5, 2020 at 2:25 PM

    What is the difference between LiveMessage and Digital Engagement Messaging in Salesforce

    Marziya replied 5 years, 12 months ago 2 Members · 1 Reply
  • 1 Reply
  • Marziya

    Member
    June 5, 2020 at 2:37 PM

    Digital Engagement:–Digital Engagement Pricing. Reach customers across every digital channel — including mobile messaging, web chat, social networks, and more — to provide a seamless service experience all on the #1 platform for service.
    LiveMessage—Salesforce LiveMessage is a mobile messaging solution to provide personalized conversational service to your customers with the use of bots or agents. … Salesforce LiveMessage is part of the Salesforce Service Cloud suite which you can include as an add-on on its Lightning Enterprise and Lightning Unlimited Editions.

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