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What is the difference between Auto-Response Rule and Workflow Rule in Salesforce?
What is the difference between Auto-Response Rule and Workflow Rule?
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2 Replies
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Hi,
Main reason -
The emails fired from auto response rules are attached as Email Messages to respective Case or Lead objects which are useful for tracking purposes, whereas Workflows cannot be tracked.
Hope this helps.
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The emails sent thru' Auto Response Rules are tracked in Email message object against the Case record while workflow email alerts cannot track the emails sent. The emails tracked in Email message object includes all the email exchanges between the support agent and the customer.
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