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What is Support process in salesforce?
What is Support process in salesforce?
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1 Reply
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Hi Saurabh,
Support Process is only for the "Status" picklist, as you might know. The picklist values available in the status of a case record type determine a support process. It is only a business relevant feature as the status field is the most process-specific field on a case. The status field cannot be customized on a record type, it can only be customized in a support process.
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