-
What is meant by escalation rule in Salesforce?
What is meant by escalation rule in Salesforce?
-
2 Replies
-
An escalation rule automatically reroutes a case and can notify a user if the case remains open after a certain period of time has passed. With an escalation rule, you can:
Choose to escalate a case to a queue or to another user.
Configure the rule to automatically notify a user. - [adinserter block='9']
-
An escalation rule automatically reroutes a case and can notify a user if the case remains open after a certain period of time has passed.
Log In to reply.
Popular Salesforce Blogs
Salesforce Org Migration to Hyperforce
What is Org Migration? In order to arrange for our customers' continuing growth, we have a tendency to sometimes ought to perform associate degree activity…
Salesforce Experience Cloud: A Comprehensive Guide
In order to maintain a competitive advantage, businesses must continually adapt to the ever-changing needs of their customers. To meet these customer demands and stay…
An Introduction to Salesforce DX
Salesforce DX is a set of tools allowing developers to build collaboratively and deliver continuously. While we work tools like Eclipse, Maven, Ant etc. to…
Popular Salesforce Videos
Guided Selling with Salesforce CPQ
Do you know how to set up guided selling in Salesforce CPQ? In this demo video, we'll show you three easy steps to set up…
How To Create A Case Assignment Rule In Salesforce
Learn all about how to create Case Assignment rules. In this video, the following points will be covered - 1. Introduction To Case Assignment Rule…
Developer Life in India | An Interview with Salesforce Chef
Timecode: 00:00 Introduction 01:10 Who is Amit Singh? 01:56 Amit has interesting projects 03:58 Amit does technical content, but he is still popular. How? 05:45…
