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What is case Assignmenet rules in Salesforce?
What is case Assignmenet rules in Salesforce?
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2 Replies
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A case assignment rule in Salesforce is really a grouping of rules that will help you automatically assign cases throughout your support organization based on criteria captured on the case records. Each assignment rule can have multiple rule entries.
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A case assignment rule in Salesforce is really a grouping of rules that will help you automatically assign cases throughout your support organization based on criteria captured on the case records.
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