-
In what situations a case could be escalated?
In what situations a case could be escalated?
-
1 Reply
-
Hi Himanshu,
A case can be escalated automatically if they are not resolved within a certain period of time. Or imagine a support process, there will be customer reps --> managers --> Senior mangers etc. If a rep cannot solve your issue, case should go to manager and if he cannot solve it, should go to senior manager etc...
Thanks
Log In to reply.
Popular Salesforce Blogs
How To Implement JQuery AutoComplete
JQuery Autocomplete enhances the UI functionality of visualforce page, when a user types in a field it quickly find and select from a pre-populated list…
Different Types of Object Relationships in Salesforce
In Salesforce, we can associate one object with another object. We can create the relationship by creating a custom relationship field of an object. By…
Implementing Salesforce CPQ for Better Sales Opportunities in Telecom Services
Salesforce, throughout the years, has enabled organizations to connect with their customers in more personalized and agile ways. However, as telecom enterprises are growing quickly…
Popular Salesforce Videos
Salesforce CPQ Subscription Pricing
Configure Price Quote (CPQ) is a powerful sales tool that enables companies to produce accurate and highly configured sales quotes for customers — especially in…
Get Started with Salesforce Commerce Cloud Einstein Product Recommendations
Personalize the shopping experience for your customers with Commerce Cloud Einstein Product Recommendations. Drive conversions, enhance product visibility and increase revenue per visit with AI-driven…
How to Transform Sales Processes with Salesforce Anywhere
Salesforce Anywhere – a real-time interface that extends the power of Salesforce – is here to give sales leaders more visibility into what’s going on…
