How to set up call centre in Salesforce using "Open CTI"? - Forcetalks

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How to set up call centre in Salesforce using “Open CTI”?

Posted by Himanshu on April 30, 2016 at 5:15 PM

One of our client asking for implementing Open CTI in salesforce. Please help me with how to set up a call centre in salesforce?

PRANAV replied 8 years, 3 months ago 3 Members · 2 Replies
2 Replies

Abhinav

Member
May 30, 2016 at 2:43 PM

Hi Himanshu,

You can refer to the below document. This will make you more clear.

http://resources.docs.salesforce.com/200/20/en-us/sfdc/pdf/salesforce_cti_admin_cheatsheet.pdf
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PRANAV

Member
January 31, 2018 at 11:25 AM

Hi Himanshu,

You can try this by Installing CTI Adapters in salesforce org and then follow its standard guide to make thing happens.

Thanks

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