• Salesforce® Discussions

  How to manage cases in Salesforce?

  Posted by Anjali on September 25, 2020 at 11:46 AM

  How to manage cases in Salesforce?

  Sumit kumar replied 5 years, 8 months ago 3 Members · 2 Replies
• 2 Replies

• 

  Anuj

  Member

  September 25, 2020 at 12:48 PM

  After a case is opened, you update the customer and case details, then you ultimately close and resolve the customer issue.

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• 

  Sumit kumar

  Member

  September 28, 2020 at 11:25 AM

  After a case is opened, you update the customer and case details, then you ultimately close and resolve the customer issue.