Hi,
Enable Chat Agent and Communities
1.Click the setup cog and select Service Setup.
2.Enter Communities in Quick Find, then select Communities Settings.
3.Select Enable Communities.
4.Enter a unique value to be used as your domain name and click Check Availability. Note: Keep in mind that you can’t change the domain name after you save it. …
5.Click Save.
6.Click OK.
Create a Chat Agent Skill
1.Enter Skills in Quick Find, then select Skills.
2.Click New.
3.In the Basic Information section, enter these details.. Name: Web Support. Developer Name: Web_Support.
4.In the Assign Profiles section, add Custom: Support Profile, Standard User, and System Administrator.
5.Click Save.
Thanks.