How to delete or freeze users in Salesforce.com?

Hi Anjali,

You cannot delete users from Salesforce. You can remove their license or deactivate them to remove access to the system, but because they may still own records, they cannot be deleted.

In some cases, you can’t immediately deactivate an account, such as when a user is selected in a custom hierarchy field. To prevent users from logging in to your organization while you perform the steps to deactivate them, you can freeze user accounts.

Let’s say a user just left your company. You want to deactivate the account, but the user is selected in a custom hierarchy field. Because you can’t immediately deactivate the account, you can freeze it in the meantime.

• From Setup, enter Users in the Quick Find box, then select Users.
• Click the username of the account you want to freeze.
• Click Freeze to block access to the account or Unfreeze to allow access to the account again.

Thank You.