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How to configure Routing Addresses for Email-to-Case in Salesforce?
How to configure Routing Addresses for Email-to-Case in Salesforce?
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2 Replies
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To configure Routing Addresses for Email-to-Case in salesforce?
- From Setup, enter Email-to-Case in the Quick Find box, then select Email-to-Case.
- In the Routing Addresses list, click New.
- Enter your routing address settings.
- Click Save. A verification email is sent to the routing email address you provided.
- Click the link in the verification email.A confirmation page opens in your web browser.
- Click the link in the confirmation page to continue to Salesforce.
- Configure your email system to forward case submissions to the email services address provided by Salesforce.
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Hi,
Note -
Before you set up routing addresses for Email-to-Case and On-Demand Email-to-Case, enable Email-to-Case andconfigure your Email-to-Case settings.
Hope this helps.
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