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How many active assignment rules can you have in a lead or case in Salesforce?
How many active assignment rules can you have in a lead or case in Salesforce?
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3 Replies
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Hello Anjali
In salesforce, only one assignment rule can be active at a time.
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Hi Anjali,
At a time only one assignment rule can be active for an Org.
But you can have a multiple entries for that rule, so that your cases will be assigned to correct queue.
You will find existing entries for your assignment rule. Try to add your entry criteria there and the case will be assigned to the correct queue based on your criteria.thanks.
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We have multiple for the rule but at a time onle one assignment rule can be action in your org, so that your case assigned to correct queue.
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