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  • How many active assignment rules can you have in a case?

    Posted by Shweta on October 6, 2020 at 3:28 PM

    How many active assignment rules can you have in a case?

    Anuj replied 6 years ago 2 Members · 1 Reply
  • 1 Reply
  • Anuj

    Member
    October 6, 2020 at 4:18 PM

    At a time only one assignment rule can be active for an Org. But you can have a multiple entries for that rule, so that your cases will be assigned to correct queue.

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