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How direct customers to particular Chat Queue according to their statuses?
How direct customers to particular Chat Queue according to their statuses?
In my org I have a Member object (represents a customer). And it has a checkbox field VIP. I want to make so, that depending on this field I will redirect a member to a particular Chat Queue.
For example, if a member is VIP, the system will redirect him to an VIP chat.Is it possible to use here ChatButtons & Invitations (in Setup)? Or Embedded Service Deployment? Or are there some other ways?
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