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    How can we create a Time Based Assignment Rule by alternative way?

    Posted by Mohit on August 23, 2016 at 3:28 PM

    Hi All,

    How can we create a Time Based Assignment Rule by alternative way?

    We have scenario is that we have to creating a scheduling system that a person would have to work 5 days in a week. I am trying to eliminate case age after the 5th day for the case that was assigned to them on the 6th and 7th day.How can I create a function that will allow me to transfer the assigned cases to the other user on his/her 6th and 7th day?

    Thank you in advance.

    Gourav replied 10 years ago 2 Members · 1 Reply
  • 1 Reply

  • Gourav

    Member
    August 26, 2016 at 11:17 AM

    Hi Mohit,

    Create one custom formula field and populate the value in formula field based on your requirement.Use this field in assignment rule and fire the assignment rule.

    I think it may be helpful.

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