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How can we add customise case flag icon in Salesforce?
How can we add customise case flag icon in Salesforce?
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2 Replies
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Hi Shradha,
You can add customise case flag icon by creating a picklist field for flag and storing flags in your orgs document folder.
And then creating the formula field in your object for the access like-
IF( ISPICKVAL(CountrySelect__c, “us”),IMAGE(‘/servlet/servlet.FileDownload?file=0156F00000FC2Ou’, ‘us’,100,100),
IF( ISPICKVAL(CountrySelect__c, “India”),IMAGE(‘/servlet/servlet.FileDownload?file=0156F00000FC2QW’, ‘India’,100, 100),””
)
) - [adinserter block='9']
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Hi,
Flag Icons and Hour Intervals
Case Flags provides four flag levels representing the number of elapsed hours that a customer has been waiting.Flag level intervals and the icons are configurable to meet your business needs. For maximum flexibility, flag level intervals can be defined in 3 ways:Organization-Wide (applied if there are neither Account nor Case specific intervals)
Account-Specific (based on values specified on the Case’s Account, and applied if there are not Case-specific intervals)
Case-Specific (based on values specified on the Case; the most flexible method of defining intervals)
Depending on your requirements, you can use one approach or all of them together.This what I found online –
IMAGE(
CASE( Dependents__c ,
“Yes”, “/img/samples/flag_green.gif”,
“No”, “/img/samples/flag_Red.gif”,
“/s.gif”),
“Dependent Flag”)
Hope this helps.
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