Do we need to integrate any 3rd party to implement Open CTI in Salesforce?

Salesforce CRM Call Center seamlessly integrates Salesforce with third-party computer-telephony integration (CTI) systems. Before the introduction of Open CTI, Salesforce users could only use the features of a CTI system after they installed a CTI adapter program on their machines. Yet such programs often included desktop software that required maintenance and didn’t offer the benefits of cloud architecture. Open CTI lets developers:

• Build CTI systems that integrate with Salesforce without the use of CTI adapters.
• Create customizable SoftPhones (call-control tools) that function as fully integrated parts of Salesforce and the Salesforce console.
• Provide users with CTI systems that are browser and platform agnostic, for example, CTI for Microsoft® Internet Explorer®, Mozilla® Firefox®, Apple® Safari®, or Google Chrome™ on Mac, Linux, or Windows machines.

Developers use Open CTI in JavaScript to embed API calls and processes; Open CTI is only available for use with JavaScript pages. To use Open CTI, developers should have a basic familiarity with:

• CTI
• JavaScript
• Visualforce
• Web services
• Software development
• The Salesforce console
• Salesforce CRM Call Center