Difference between the freeze User and Deactivate user of account in salesforce?

Hi Mohit,

In some cases, you can’t immediately deactivate an account (such as when a user is selected in a custom hierarchy field). To prevent users from logging into your organization while you perform the steps to deactivate them, you can freeze user accounts. For example, let’s say a user, Scarlett, just left your company and you want to deactivate her account. However, she’s selected in a custom hierarchy field, so you’ll need to perform some more steps to remove her from the field. Since you can’t immediately deactivate her account, you can freeze it in the meantime.

In almost all cases, Freezing should be done first since it is easily reversible. Deactivation on the other hand has LOTS of consequences and can't easily be undone. Deactivation should only be done if you are 100% sure all the prep work is done.

Hope this helps you.

Thanks

Hi,

To make it more simple -

In some cases, you can't immediately deactivate an account, such as when a user is selected in a custom hierarchy field. To prevent users from logging in to your organization while you perform the steps to deactivate them, you can freeze user accounts.

Hope this helps.