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Activity › Forums › Salesforce® Discussions › Why is WFM adaptor used in Salesforce?

  • Deepak

    Member
    October 27, 2020 at 2:46 PM

    WFM adapter for Salesforce enables managers to see contact center agents and Salesforce users together in a single workforce management system.

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  • Shweta

    Member
    October 27, 2020 at 3:10 PM

    WFM Adapter provides seamless integration between Salesforce Service Cloud and WFM systems. It takes data from Salesforce and molds it to a format that can be used by WFM systems such as NICE, Aspect, Teleopti, and Verint. With the adapter, business managers can effectively manage performance and forecast work volume and staffing.

    • This reply was modified 5 years, 7 months ago by  Shweta.

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