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Trigger to assign a task to the users in the public group whenever a Case is created or updated
Can anyone please help to solve the below scenario.
I am having a Case object with two picklist fields- Reason
- Secondary reason
The above picklist fields contains many values. I am focusing on whenver a Case is created or updated with Reason value as Test_Reason & Seconday Reason value as Test_Secondary_Reason, I would be assigning the created task by fetching the two fixed users(A & B) stored in a public group(Group name: Test_PG).
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This discussion was modified 7 years, 9 months ago by
Ragavendra.
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3 Replies
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Hi,
From what I Understand from your requirement, you need to assign task to a group of fixed two users on created/updated case( picklist values).
Try this –
trigger CaseTaskAssign on Case (after insert, after update) {
List<Group> grpToAssign = [SELECT Id FROM Group where Name = ‘Test_Pg’ LIMIT 1];
List<Task> listTask = new List<Task>();
for(Case newCase : Trigger.new){
if(newCase.Reason__c == ‘Test_Reason’ && newCase.Secondary_reason__c == ‘Test_Secondary_Reason’){
Task task = new Task();
task.OwnerId = grpToAssign.get(0).Id;
task.Subject=’Donni’;//Dummy
task.Status=’Not Started’;//Testing value
task.Priority=’Normal’;//Testing value
}
}
if(listTask.size() > 0){
insert listTask;
}
}Hope this helps.
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Hi Sahriq,
Thanks for your coding. I have a doubt in the part where you are assigning the task ID to group ID by mentioning the Indices-Zeroth element in the list. But how i could i able to assign to the two users in that list?
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Hi,
Actually I am assigning a group of two users to the Owner of the Task. Could you please provide more detail what you want.
Thanks for your reply.
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