-
What is web telephony integration?
What is web telephony integration?
-
2 Replies
-
Web telephony integration or Computer telephony integration or CTI in short, is a name for any technology that allow integration of telephony services with computer systems. Usually used for co-coordinating, managing, recording, analyzing, and maintaining call records on computer, and making the calling process more efficient.
For example in Salesforce, imaging how easy it would be for calling agents if they can start a phone conversation with a lead just by clicking a button in lead info page.
-
Hi
In addition to @SFDCHacker
Salesforce gives us the following powers with CTI as follows:
- Build CTI systems that integrate with Salesforce without the use of CTI adapters.
- Create customizable SoftPhones (call-control tools) that function as fully integrated parts of Salesforce and the Salesforce console.
- Provide users with CTI systems that are browser and platform agnostic, for example, CTI for Microsoft® Internet Explorer®, Mozilla® Firefox®, Apple® Safari®, or Google Chrome™ on Mac, Linux, or Windows machines.
- Developers use Open CTI in JavaScript to embed API calls and processes; Open CTI is only available for use with JavaScript pages. To use Open CTI, developers should have a basic familiarity with:
You can refer following salesforce toolkit for much deeper information regarding CTI
http://resources.docs.salesforce.com/200/20/en-us/sfdc/pdf/salesforce_cti_developer_guide_2.pdf
Log In to reply.
Popular Salesforce Blogs
Introducing the New Salesforce Nonprofit Cloud
In collaboration with community users and partners, Salesforce is introducing a new Nonprofit Cloud! Currently, nonprofit organizations install a variety of nonprofit-related applications on top…
The Importance of Salesforce Support for Businesses
Are you looking to boost your sales team's performance and streamline your business operations? Salesforce is here to help! In today's competitive market, having a…
Supercharge Support Agents with These Lesser-Known Salesforce Service Cloud Features
We are living in a time when customer experience matters the most for a business. A disappointed customer will take no longer a minute to…
Popular Salesforce Videos
How to Establish a Many to Many Relationship in Salesforce?
You can use master-detail relationships to model many-to-many relationships between any two objects. A many-to-many relationship allows each record of one object to be linked…
How Cyntexa Helped An Educational Firm | Salesforce Training
Here is a testimony of how Cyntexa helped an educational firm build a single place to keep all data. Swipe to know what the challenges…
Write Tableau CRM Data to Salesforce Objects
Leverage the power of fully native analytics in your CRM workflows with Tableau CRM. Salesforce CRM users can work more efficiently, spot trends, predict outcomes,…
