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What is the use of lightning:omniChannelWorkloadChanged?
What is the use of lightning:omniChannelWorkloadChanged?
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1 Reply
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Hi Saddam,
It indicates that an agent’s workload has changed. This includes receiving new work items, declining work items, and closing items in the console. It also indicates that there has been a change to an agent’s capacity or presence configuration, or that the agent has gone offline in the Omni-Channel utility.
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