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What is the importance of live chat in Salesforce?
What is the importance of live chat in Salesforce?
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4 Replies
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Customer experience is heavily influenced by customer service, and live chat will help your company create a better customer service experience for customers visiting your website. In fact, live chat has the highest satisfaction rates among customer service channels.
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Live Chat is Used for Day to Day interactions with customers.
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- Reduce expenses.
- Increase sales.
- Improve customer service and loyalty.
- Discover customer pain points.
- Faster problem resolution.
- Customer convenience.
- Competitive advantages.
- Expand market reach.
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Live chat has the highest satisfaction rates among customer service channels.Live Chat is Used for Day to Day interactions with customers
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