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What is DEFAULT keyword when creating a Text Response SMS on Mobile connect in Salesforce?
While creating a Text Response Message on Mobile Connect, what will be the expected functionality or behaviour if we choose DEFAULT keyword. Also, does it mean to serve any random response from the customer?
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1 Reply
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Hi Audrey,
Select Default Keyword to use this message as the default for all responses. This message is triggered if MobileConnect cannot link the incoming message to any keyword. You can set only one default keyword message per short or long code. Default keyword messages apply to private short or long codes.
Thanks.
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