-
What is case object in Salesforce in salesforce ?
What is case object in Salesforce in salesforce ?
-
3 Replies
-
Hi,
A case is a customer’s question, feedback, or issue. Support agents can review cases to see how they can deliver better service. Sales reps can use cases to see how they affect the sales process. Responding to cases keeps your customers happy and enhances your brand.
Communication channels gather cases from customers’ preferred forms of contact. Channels include Communities for online forums, Email-to-Case for emails, Web-to-Case for websites, Salesforce Call Center for phone calls, and more.
On the Cases home page, you can create, locate, and edit cases and also sort and filter cases and queues using standard and custom list views. -
A case is a customer's question, feedback, or issue. Support agents can review cases to see how they can deliver better service. Sales reps can use cases to see how they affect the sales process.
-
On the Cases home page, you can create, locate, and edit cases and also sort and filter cases and queues using standard and custom list views.
Log In to reply.
Popular Salesforce Blogs
The Future is Prompt: Salesforce Prompt Builder in 2025 and Beyond
The buzz around generative AI isn't fading; it's evolving, integrating deeper into our daily workflows. For Salesforce users, this evolution is epitomized by Prompt Builder,…
How to Convert sforce.apex.execute to Lightning | Salesforce Developer Guide
Introduction In this blog, we will learn how to directly call the apex class through a custom button or javascript button on the object detail…
Dynamic Components Creation in Aura | The Ultimate Salesforce Guide
Hello Devs, in Salesforce Aura framework, dynamic component creation stands as a powerful capability, enabling the generation of components dynamically during runtime, a functionality pivotal…
Popular Salesforce Videos
Salesforce Introduction | Salesforce Administrator Tutorial for Beginners
Salesforce Administrators work with stakeholders to define system requirements and customize the platform. To put it simply, they enable users to get the most out…
Installation & Configuration Process of Salesforce 9Calendar
This video demonstrates the installation, configuration, and working of our latest Salesforce app 9Calendar. Watch this video till the end to understand its functionalities. Adding…
Spring '21 Release - Time-dependent Action in Salesforce Flows
If you’re familiar with scheduled actions in Process Builder or time-dependent actions in workflow rules, know that scheduled paths on record-triggered flows can accomplish the…
