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Activity › Forums › Salesforce® Discussions › What are Queues in Salesforce?

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  • Manpreet

    Member
    May 4, 2017 at 1:24 PM

    Hi saurabh,

    Queues are groups of users who can own records. All records in Salesforce must have an owner. An owner is a single entity, queues allow for certain objects to have groups of users own the record.
    https://help.salesforce.com/apex/HTViewHelpDoc?id=queues_overview.htm&language=en

    Thanks.

  • shariq

    Member
    September 19, 2018 at 1:19 PM

    Hi,

    Queues help your teams to manage service contracts, cases, leads and custom objects. Once records are placed in a queue manually or through an automatic case or lead assignment rule, records remain there until they're assigned to a user or taken by one of the queue members.

    Thanks

  • Parul

    Member
    September 19, 2018 at 1:25 PM

    Hi

    Adding some point:

    Queues are groups of users who can own records. All records in Salesforce must have an owner. An owner is a single entity, queues allow for certain objects to have groups of users own the record.

    Thanks

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