What is Einstein Bot chat transfer?

Einstein Bot chat transfer is a feature in Salesforce that enables an Einstein Bot to transfer a chat to a human agent when it's unable to assist or when the customer requests to speak with a person. This transition from bot to human is crucial for maintaining a good customer experience. It's like a seamless handoff in a relay race – the bot starts the conversation and when it's time, it hands it over to a human agent, ensuring the conversation continues smoothly without making the customer repeat any information.