-
How do I update Unsubscribe Reason while importing in All Subscribers?
I am working with the All Subscriber and trying to import a CSV file. The file happens to have a column Unsubscribe Reason. But when the importing of the file is completed that particular column Unsubscribe Reason does not get updated. What is the reason behind it? Can it be fixed?
-
1 Reply
-
Hi Audrey,
I think that's the behavior of SFMC. When you import subscribers with 'Unsubscribed' status, it updates the status but the 'reason' value is set by default. In this case it will be 'Unsubscribed via Import'. SFMC doesn't even give you the 'reason' field to map
Hope it helps.
Log In to reply.
Popular Salesforce Blogs
SALES PATH: Your Company’s Sales Processes in Lightning Experience
Sales Path is a great feature that Salesforce is made available for Lightning Experience only. This tool is designed to guide your sales reps through…
Salesforce Integration with LendFoundry: Fueling the Digital Lending Revolution
Are you still using manual and paper-based processes for managing loan operations? The traditional ways of lending resulted in longer decision times and opacity for…
Do Not Forget To Include These Items from Your CRM Requirement Checklist | Salesforce
Investing in the Salesforce CRM technology is a big decision. It requires the knowledge of the CRM requirement checklist, thorough research and strong planning. Often…
Popular Salesforce Videos
5 Mind-Blowing New Salesforce Marketing Cloud Releases
The Statist worldwide marking survey reports- “Almost 4 billion world population is digitally active, and 2.14 of them are shopping online.” In this entire scenario,…
Salesforce Customer 360 for B2C Solutions
Learn about Slalom's approach to creating integrated customer-focused experiences spanning B2C Commerce, Marketing Cloud, Service Cloud, Experience Cloud, and beyond. Watch this video by Salesforce…
Developing an Automated Salesforce Data Quality Process
Learn how to create a harmonious and automated Salesforce data quality process with easy to customize tools and best practices. Beginning with the identification of…
