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Activity › Forums › Salesforce® Discussions › How can you determine that email is actually sent or not from the salesforce?

  • Salesforce® Discussions

    How can you determine that email is actually sent or not from the salesforce?

    Posted by Prachi on September 3, 2019 at 10:17 AM

    How can you determine that email is actually sent or not from the salesforce?

    Achintya replied 6 years, 4 months ago 3 Members · 2 Replies
  • 2 Replies

  • Nikita

    Member
    September 3, 2019 at 10:35 AM

    Hi Prachi,

    You can request and review the Email Log. It will list all emails sent through Salesforce.com. Email logs can be found under Setup -> Monitor -> Logs -> Email Log File. Use the "Request a Log" button to determine the time frame for the log and list yourself as the Notification Recipient. You'll receive an email when it's complete and you can download and review the file. If the email was sent for the approval it'll be listed in the log.

  • Achintya

    Member
    September 3, 2019 at 1:02 PM

    There is an Email log that you could use. It's available in the setup menu under Monitoring.

    It's only for the past 30 days and you would have to manually check it.

    From the email log page: "Email logs describe all emails sent through salesforce.com and can be used to help identify the status of email delivery. Email logs are CSV files that provide information such as the email address of each email sender and its recipient, the date and time each email was sent, and any error code associated with each email. Logs are only available for the past 30 days."

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