Michael Smith
Individual
Popular Salesforce Blogs
All About Record Locking in Salesforce
In this blog entry, I'd examine the various approaches to secure a Salesforce record UI. By lock, I mean, the client shouldn't have the option…
Small business’s customer service dilemma: Salesforce Desk.com or Service Cloud Essentials?
Browsing through Salesforce offerings, small businesses may feel as if they were at a huge, noisy, exotic market somewhere in Asia: there’s so much to…
Salesforce Marketing Cloud Connect: View Full Resolution Emails in Sales or Service Cloud
Marketing Cloud Connect allows users to view a thumbnail of emails sent from Marketing Cloud in Sales and Services Cloud as part of its default setup, but…
Popular Salesforce Videos
How to Configure Lightning Sales Path Salesforce
In this video, Pratima provides a detailed demo on how to configure the Lightning Sales Path, the Lead path for Standard and custom objects, the…
Email to Case Advance | Converting Cases from Emails Effectively | Salesforce Tutorial
Email-to-Case Advance is an enhanced version of the Salesforce Email-to-Case functionality that converts customer email to cases. It works for Salesforce Service Cloud and provides…
How to Execute a SOQL Query in POSTMAN?
Watch this video to learn how to execute a SOQL Query in POSTMAN. If you have any doubts or questions, let us know in the…
Popular Salesforce Infographics
How To Amplify Your Business With Salesforce
Business process and technology are an integral part of each other; when they are integrated, they can form a symbiotic relationship with each other. Today…
Einstein in Action – Unleash the Power of AI in Salesforce
Drowning in data but thirsty for insights? Salesforce Einstein can be your life raft. This infographic dives into the world of AI for CRM, exploring…
10 MUST HAVE Qualities Your Salesforce Administrator Should Have
Does your organization have a Salesforce Admin? If you use Salesforce or are in the process of implementing it, the role of Salesforce Admin is…
