Heather Black
Individual
Popular Salesforce Blogs
How to Improve Your Customer Service with Salesforce Workflow Automation
Workflow automation drives service agents’ productivity due to quicker and more effective case resolution, which can’t but lead to better customer service quality and happier…
Salesforce Automation with Workflow Rules
Following our previous article on Salesforce Automation Tools, this article covers automation using the Workflow tool in more detail. Workflows are suitable for a single if/then statement that…
Salesforce vs ServiceNow: Finding the Perfect Fit
In today’s fast-paced business environment, choosing the right software solution for your organization’s needs is critical. Two of the leaders in streamlining workflows and improving…
Popular Salesforce Videos
How to Become Salesforce Developer in 2022 | Salesforce Career Path
Anyone can become a Salesforce developer. It takes to learn Salesforce-specific developer skill sets and does not account for time spent in formal education or…
Deep Dive into Salesforce Connected App
In this session, we will deep dive into Salesforce Connected app, its usage for Salesforce developers and admins, various options and configurations provided for Authentication…
Traditional AI vs Generative AI | What the difference? | Salesforce
Explore how traditional AI differ from Generative AI from this extract from our latest webinar! We're going to explore the strengths and not-so-strong points of…
