Salesforce Knowledge Base Archives

Salesforce Experience Cloud Implementation Guide

Blog in Salesforce Implementation

Table of Contents Introduction Salesforce Experience Cloud Implementation Steps Planning and Preparation Setup and Configuration Content Management User Management and Security Integration and Automation…

Content Management Salesforce, Digital Experience Cloud, Experience Cloud Automation, Experience Cloud Configuration, Experience Cloud Customization

Kizzy Consulting Sep 11, 2024

698 Views

Syncing Knowledge-Base Articles From Zendesk to Salesforce

Blog in Salesforce

Zendesk and Salesforce are two of the most widely-used platforms for storing knowledge bases. While there are multiple benefits of having a knowledge base, it…

Cloud-based Contact Centre Software, Customer, Customer Experience, Historical Data, Integrating Zendesk Knowledge-Base

Shubham Mar 15, 2022

5,141 Views

Top New Features of Salesforce Sales Cloud Summer’20 Release

Blog in Salesforce Releases

Aloha! It’s that time of the year again, another release is just around the corner, which means we have a whole load of new features…

Call Date, Call Recordings, Customer Service Productivity, Einstein Activity, Einstein Activity Capture

LevelShift (formerly DemandBlue) May 27, 2020

2,563 Views

Improve Customer Service Productivity with Salesforce Knowledge Base

Blog in Others

After you have sold an app, product, or service to your clients, how much time do your service agents spend with the clients, explaining to…

Article Creation, Article Segregation, Cloud-based Tool, content voting, Customer Engagement

LevelShift (formerly DemandBlue) May 19, 2020

3,030 Views