• Salesforce® Discussions

  How do I assign a case to a queue in Salesforce?

  Posted by Anuj on September 24, 2020 at 1:34 PM

  How do I assign a case to a queue in Salesforce?

  Anjali replied 5 years, 8 months ago 2 Members · 1 Reply
• 1 Reply

• 

  Anjali

  Member

  September 24, 2020 at 2:41 PM

  1. From Setup, enter Queues in the Quick Find box, then select Queues.
  2. Click New.
  3. Type a Label and Name for the queue, such as Platinum Support .
  4. If you want the support agents included in the queue to receive an email when a new case arrives, leave Queue Email blank.
  5. Add Case to Selected Objects.