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  • What is the difference between queues and groups in Salesforce?

    Posted by Kirandeep on September 24, 2020 at 1:30 PM

    What is the difference between queues and groups in Salesforce?

    Anuj replied 6 years ago 2 Members · 1 Reply
  • 1 Reply
  • Anuj

    Member
    September 24, 2020 at 1:30 PM

    Public Group is kind of team or group of related users, this will help to share the data. Queues are typically used when you want to assign a record to a bunch of users. ... Queue can be created for Custom objects and for Case, Lead and Knowledge Article Version. Public group created can be used across any objects

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