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What is routing configuration in Salesforce?
What is routing configuration in Salesforce?
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2 Replies
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Routing configurations determine how work items are routed to agents. Use them to prioritize the relative importance and size of work items from your queues. That way, the most important work items are handled accordingly, and work is evenly distributed to your agents.
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That way, the most important work items are handled accordingly, and work is evenly distributed to your agents.
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