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What are the two features of knowledge in Salesforce?
What are the two features of knowledge in Salesforce?
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2 Replies
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- Knowledge is contextual and it can be re-used.
- Benefits of knowledge obtained only if it is applied.
- The values of knowledge may change over time.
- Knowledge has to be renewed or maintained.
- It can be difficult to transfer, capture and distribute knowledge.
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One of the critical features of Salesforce Knowledge is Data Categories and Data Category Groups. These are two major functions — article organization and article access. Data Categories allow you to organize your article content in a hierarchical way.
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