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Activity › Forums › Salesforce® Discussions › What is case object in Salesforce in salesforce ?

  • Visali

    Member
    April 21, 2020 at 12:28 PM

    Hi,
    A case is a customer’s question, feedback, or issue. Support agents can review cases to see how they can deliver better service. Sales reps can use cases to see how they affect the sales process. Responding to cases keeps your customers happy and enhances your brand.
    Communication channels gather cases from customers’ preferred forms of contact. Channels include Communities for online forums, Email-to-Case for emails, Web-to-Case for websites, Salesforce Call Center for phone calls, and more.
    On the Cases home page, you can create, locate, and edit cases and also sort and filter cases and queues using standard and custom list views.

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  • Manish

    Member
    April 21, 2020 at 1:40 PM

    A case is a customer's question, feedback, or issue. Support agents can review cases to see how they can deliver better service. Sales reps can use cases to see how they affect the sales process.

  • Pooja

    Member
    April 21, 2020 at 2:21 PM

    On the Cases home page, you can create, locate, and edit cases and also sort and filter cases and queues using standard and custom list views.

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