Activity › Forums › Salesforce® Discussions › What are escalation rules in Order of Execution in Salesforce? Salesforce® Discussions What are escalation rules in Order of Execution in Salesforce? Posted by Deepak on February 3, 2020 at 8:32 AM What are escalation rules in Order of Execution in Salesforce? Manish replied 6 years, 3 months ago 2 Members · 1 Reply 1 Reply Manish Member February 3, 2020 at 9:18 AM Escalation rules are used to escalate cases automatically when they meet the criteria which are defined in rule entry. We create rule entries where criteria is defined to escalate a case. Log In to reply. Public All Members My Connections Only Me PublicAll MembersMy ConnectionsOnly Me Public All Members My Connections Only Me