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What are the Queues in Salesforce and where they can be used?
What are the Queues in Salesforce and where it can be used?
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1 Reply
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Hi Arun,
Queues are like places where records are placed until they are not assigned to any of the user who will work on that record or who will have the responsibility of that record. In Salesforce, record is assigned to a user by making the user its owner, the owner works on it & have the full responsibility of that record.
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