-
What is the use of lightning:omniChannelWorkloadChanged?
What is the use of lightning:omniChannelWorkloadChanged?
-
1 Reply
-
Hi Saddam,
It indicates that an agent’s workload has changed. This includes receiving new work items, declining work items, and closing items in the console. It also indicates that there has been a change to an agent’s capacity or presence configuration, or that the agent has gone offline in the Omni-Channel utility.
Log In to reply.
Popular Salesforce Blogs
Salesforce Sales Cloud: Streamline Your Sales Process for Success
In today's highly competitive business landscape, optimizing sales processes is crucial for organizations to stay ahead. Salesforce Sales Cloud, a leading customer relationship management (CRM)…
What is Salesforce? A Definitive Guide!
Salesforce is a type of software that includes CRM management and workforce management and enables us to manage customer relationships, customer service management, marketing campaigns,…
Salesforce Applications: The New Trend to Follow
Salesforce is the current platform used by tech companies to stand out in the competitive market. Many companies- no matter big, medium, or small are…
Popular Salesforce Videos
Direct Messaging In Salesforce | Salesforce Lightning
Salesforce has addressed the main challenge retailers face is replicating the one-to-one in-store interactions with their customers, and supporting a seamless buying experience. Resolving these…
Salesforce Developer Career Path | How to Become Salesforce Developer
Watch this video to get a good idea about the Salesforce Developer Career Path. In this video you will learn how to become Salesforce Developer.…
Object Oriented Programming - Salesforce Developer Tutorial
In relation to programming languages, object-oriented means that the code focuses on describing objects. An object can be anything that has unique characteristics, such as…
