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Activity › Forums › Salesforce® Discussions › How to track response for forwarded email in Salesforce?

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  • Rajan

    Member
    May 1, 2018 at 8:40 AM

    Hello Aman,

     

    Email Service class is the best way to achieve this thing by creating this class you will get a link, and provide this link to user and ask him to forward the email to given link. link will look like new_email_respose@s-2oiev8kcbmop0wfXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX.29-dv4keag.cs19.apex.XXXXXX.sXXXXXXXXe.com

     

    Thanks !

    • This reply was modified 8 years ago by  Rajan.
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  • Manpreet

    Member
    May 1, 2018 at 10:52 AM

    Hi Aman,

    Since the responses probably go to your email you can sync them with things like Salesforce for Outlook, Connect for Outlook. Or if you are not using Outlook you can use Email to Salesforce and forward the emails to the address it gives you, it will try to match it to the record based upon the from email in the original message.

    For HTML email tracking make sure its enabled in Activity Settings then that you are sending html emails of course, make sure to add the related list for HTML email status and then hope that the recipient is loading images in their emails, otherwise the tracking image will not be accessed and an opening will not register.

    Thanks.

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