-
How case assignment rules are set up?
How case assignment rules are set up?
-
2 Replies
-
Hello ,
please have a look on this link it may be solve your query:-https://success.salesforce.com/answers?id=90630000000h1s8AAA
- [adinserter block='9']
-
Hi,
Case Assignment Rules—Determine how cases are assigned to users or put into queues as they are created manually, using Web-to-Case, Email-to-Case, On-Demand Email-to-Case, the Self-Service portal, the Customer Portal, Outlook, or Lotus Notes.
To create an assignment rule, from Setup, enter Assignment Rules in the Quick Find box, then select Lead Assignment Rules or Case Assignment Rules.
Now you can create your own assignment rule with its name and criteria.
Hope this helps you.
Log In to reply.
Popular Salesforce Blogs
Best Practices to Implement Salesforce Marketing Cloud
The Marketing Cloud has all the requirements of a marketing department of a business such as data analysis, email, mobile, customer journey management, advertising, web personalization,…
Benefits of Salesforce CRM for Insurance Company
In today’s dynamic market, insurance companies need more than just adaptability to stay competitive – they must innovate for long-term success. A powerful tool in…
Know The New Salesforce Lightning And Its Features
After Salesforce Classic, when the company released its new powerful platform, called Salesforce Lightning, it was announced that it will become future CRM and will…
Popular Salesforce Videos
How to create an App in Lighting Experience?
Salesforce is the trusted cloud when it comes to privacy and we are sure the Lightning will strike here thrice. As Salesforce is expanding, new…
Nested Lists in Apex | Salesforce Development Tutorial for Beginners
In this video, Shrey has explained in detail the process to create a Nested List in Apex. Watch the full video to understand. If you…
Lightning Roadmap for Salesforce Developers: Components, Services and Tools
Whether you're a Visualforce developer just learning about Salesforce Lightning or a JavaScript guru who eats new UI frameworks for lunch, this session is for you!