What sre CTI functionalities and capabilities?

Hi

Salesforce CRM Call Center seamlessly integrates Salesforce with third-party computer-telephony integration (CTI) systems. It easily offer all benefits of cloud. Open CTI lets developers:

1. Build CTI systems that integrate with Salesforce without the use of CTI adapters.

2. Create customizable SoftPhones (call-control tools) that function as fully integrated parts of Salesforce and the Salesforce console.

3. Provide users with CTI systems that are browser and platform agnostic, for example, CTI for Microsoft® Internet Explorer®, Mozilla® Firefox®, Apple® Safari®, or Google Chrome™ on Mac, Linux, or Windows machines.

Thanks